UPDATE: Hurricane Irma Affected Areas

UPDATE 9-22-2017 11:40 a.m. ET:

Your Discount Tire Family is here to support you. Our first priority is the safety of our people and their families. More details will be added to this page as we get them. 

For up-to-date information on the effects to the state of Florida, visit www.floridadisaster.org.

Regional Updates – 9-22-2017 11:40 a.m. ET:

Hurricane Irma has significantly impacted our people and our stores across Florida and Georgia. Thankfully, in both states ALL of our people are SAFE and accounted for. All stores in Georgia are open as of September 12; all stores in Florida are open as of September 18.

Per Tony Kirchner, AVP in the Florida Region, “Our people are in good spirits and happy things are getting back to normal. They are extremely appreciative of the support from Mr. Halle and our Discount Tire family.”

Ron Stubblefield, VP in the Georgia Region, had similarly good news. “In Georgia we were extremely lucky. Other than numerous powers outages and closed roads due to downed trees, it appears we have weathered the storm incident free.”

We make a living by what we get, but we make a life by what we give. 

  • First, if you can, reach out to your Store Manager, AVP or Regional VP to let them know your situation.
  • FEMA and other government support:
  • For emotional support and/or legal help in these trying times, consider using the services offered by our Employee Assistance Program (EAP). The EAP is free to you and your family.
  • United Healthcare is assisting members in impacted areas to ensure they get medications and make alternate arrangements to ensure continuity of care. (See details below.)
    • In cases where meds are lost/damaged/displaced, Optum Rx is enabling UHC members in affected areas to refill their medications earlier than normally scheduled.
  • If you have any other benefits related questions, contact the Benefits Team at the Corporate Office: 800-347-4348 or benefits@discounttire.com.

United Healthcare

Actions to support UHC Members affected by Hurricane Irma:

Access to Care: Members who may have been displaced from their homes or whose network or medical facility is inaccessible can access care anywhere, as needed and it will be covered at their in-network benefit level. UnitedHealthcare is also waiving pre-authorization for new and existing medical and pharmacy treatments.

Early Prescription Refills, Durable Medical Equipment: Members who are affected can also fill existing prescriptions early (one time, up to 90-day refill, through Oct. 5) and replace durable medical equipment, if necessary. For mail-order delivery service to affected areas or any other questions related to their prescriptions, people are encouraged to call the number on the back of their ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.

For Additional Assistance: Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance. If they have misplaced their medical ID card, they can call 866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday through Friday.

Members who have a smartphone can download the free Health4Me™ app, which provides instant access to their ID card, contact information for network care providers, their personal health benefits and more. The Health4Me app is available as a free download at the Apple® iTunes® App StoreSM and the Android Market on Google Play™.

The above measures apply to all individuals insured by UnitedHealthcare and are effective Sept. 8-15, 2017, (unless otherwise noted) and will be reviewed again at that time if necessary.

Help for the broader community:

Free Help Line: Optum is offering a free emotional-support help line to affected individuals. The toll-free number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge and open to anyone. Callers may also receive referrals to community resources. Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com.

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