Optum Emotional Support Hotline: El Paso and Dayton Shootings

Optum is offering free emotional support for people impacted by the recent shootings in El Paso, Texas and Dayton, Ohio.

These unthinkable acts of violence can be difficult to understand and may cause intense feelings, physical stress, unexpected emotional reactions and/or strained relationships. To access Optum’s free emotional support please call 866-342-6892 to reach the Public Crisis Line, 24 hours a day, 7 days a week.

Along with the toll-free help line, emotional-support resources and information are also available on Optum’s Live and Work Well website. Visit liveandworkwell.com for articles, guides, self-help tools and videos on coping with stress, practicing mindfulness, and building resiliency.

Keyword searches on liveandworkwell.com will help you quickly access the following resource centers:

  • Coping Center: Type the keyword “coping” into the search bar, select Coping. Here you’ll find articles, guides, self-help tools and videos on coping with stress.
  • Mindfulness Center: Type the keyword “mindfulness” into the search bar, select Mindfulness Center. Here you’ll find breathing and meditation exercises, guides, videos and tools for practicing mindfulness.
  • Resiliency Resources: Learn more about bouncing back after difficult times. Type “resiliency” into the search bar, select Recovery & Resiliency Center.
  • Parent’s Resources: Age-appropriate reading for children/teens is available from our content partner, KidsHealth. Search “kids health,” select My Healthy Family.

Optum covered members (EAP and behavioral health customers) continue to have their ongoing resources including Critical Incident Response Services (CIRS). We recommend they access through their account-specific support numbers. Emotional-support resources and information are also available online at www.liveandworkwell.com.

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