Severe Flooding and Weather in Texas and West Virginia

Last week, Texas Governor Greg Abbott declared a State of Disaster in Rio Grande Valley. The state is experiencing severe flooding which has caused widespread property damage to the areas of Cameron, Hidalgo and Willacy Counties.

Monday, West Virginia Governor Jim Justice also declared a State of Disaster. Grant, Pendleton, Preston, Tucker and Randolph counties have reported damage to property and public infrastructure including homes, businesses, roads and bridges.

Optum is offering a free emotional support help line for all people impacted. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters. 

Along with the toll-free help line, emotional-support resources and information are available online at www.liveandworkwell.com. View the Important Communications alert on liveandworkwell.com near the bottom of the member home page for local resources. 

You can find the following resource centers by using a keyword search on www.liveandworkwell.com:

  • Coping Center: Type the keyword “coping” into the search bar, select Coping. Here you’ll find articles, guides, self-help tools and videos on coping with stress.
  • Resiliency Resources: Learn more about bouncing back after difficult times. Type “resiliency” into the search bar, select Recovery & Resiliency Center.

Optum covered members (EAP and behavioral health customers) continue to have their ongoing resources including Critical Incident Response Services (CIRS). We recommend they access through their account-specific support numbers. Emotional-support resources and information are also available online at www.liveandworkwell.com.

Additional National Resources:

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