From Friday, May 17 at 5 p.m. CT to Sunday, May 19 at 11:59 p.m. CT, UHC members had to pay the full visit rate for virtual visits through Doctor on Demand and AmWell. The overpayments that occurred between those times should be reimbursed soon.
The servers that support Virtual Visits were moved to new UHC-managed servers. This migration will result in better long-term performance and security, but during the server change, member rates were not available and members had to pay full price via credit card on the portal: $69 for AmWell and $75 for Doctor on Demand.
Doctor on Demand and AmWell are processing reimbursements to affected members; refunds could take up to 60 days from the time of the visit to process.