{pJobTitleStore} Sign Out

MENU

Hamburger

Claims

Incident/Claim/Close Call

File Report
Claim

A Claim is an incident that requires the Claims Department to get involved. Customer injuries, vehicle damage, and property damage fall under this category. If you believe any incident could potentially turn into a claim, select Claim.

Incident

An Incident is an event that does not require action from the Claims Department. However, incidents need to be reported in the portal. If you select Incident when reporting in the portal, the Claims Department will not take any action.

Close Call

A Close Call is an event that occurred or almost occurred that could have but did not cause damage or injury.

Security Incident

A Security Incident is an event that involves a store break in/ burglary, robbery, customer or employee threat, or other situations that are not related to claims but require police involvement.

Employee Injury - Worker's Compensation


Follow these steps if a Discount Tire/America's Tire employee is injured on the job:

  • All states, except Texas, call 1-855-872-6658 (the Employee Injury Line) to be connected to a medical professional. 
  • Texas, call 1-877-364-0232 (the Employee Injury Line for Texas) to be connected to a medical professional.
  • The medical professional will ask questions about the injury and provide first aid direction.
  • Once the injured employee is stable, the medical professional will connect the caller to a medical provider in your area.
  • If the injured employee is a minor, a parent or legal guardian will need to be present on the call.

Claims Information and Numbers

Claims Helplines

During Business Hours, use Claims Contacts section.

Emergency Situations Only. Saturdays/Evenings. 
Phone: 855-291-9777 (Please DO NOT relay this number to our customers.)

Fax: 480-778-9025 
Email: DTC_Claims@discounttire.com

 

FleetResponse Helplines 

For questions involving claims matters

Phone: 1-800-338-0619
Email: discounttire@fleetresponse.com

Claims Contacts

Claims Phone: 480-606-6000 (Option 4)

Rob Ramos
Sr. Claims Manager
robert.ramos@discounttire.com

Michael Chaffin
Assistant Manager Claims
michael.chaffin@discounttire.com

Mike Beebe
Sr. Claims Specialist
mike.beebe@discounttire.com

Jim Brandt
Sr. Claims Specialist
jim.brandt@discounttire.com

Mary Ellen Dahl
Sr. Claims Specialist
maryellen.dahl@discounttire.com

Chris Morrison
Sr. Claims Specialist
chris.morrison@discounttire.com

Sam Mitchell
Sr. Claims Specialist
sam.mitchell@discounttire.com

Workers Comp Contacts

Treesie Richins
Manager Workers Compensation
Office: 480-606-7049
treesie.richins@discounttire.com

Cindy Fleming
Sr. Workers Comp Specialist
Office: 480-606-6868
cindy.fleming@discounttire.com

Teesa Chan
Sr. Workers Comp Specialist
Office: 480-606-7188
teesa.chan@discounttire.com

Sarah Carmody
Workers Comp Specialist I
sarah.carmody@discounttire.com

Beth Lewis
Workers Comp Specialist I
Office: 480-606-6935
elizabeth.lewis@discounttire.com

Megan Sampson
Workers Comp Specialist I
Office: 480-979-3262
megan.sampson@discounttire.com

Claim Documents