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GO SEE Daily Audits - Store Manager
Corrected Action Point
Updated On 04/02/26
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GO SEE Daily Audits - Marketing Assistant Manager
Corrected Action Point
Updated On 04/02/26
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SHOP Update - Nokian
Nokian Tyres are now available in SHOP.
Marketing AMAdded On 04/01/26
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BOPIS - Best Practice
CtS: Removed “state specific” callouts and made more general.
Updated On 03/30/26
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Vision POS - Refund Guide
Added “Split Tenders” scenario under “Refund Tender Types"
Updated On 03/30/26
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Offering Alignments - Best Practice Observation
Added Vision screenshots under Step 5.
Updated On 03/30/26
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Visit the Vehicle Inspection Best Practice and Observation
Wheel lock key verbiage strengthened in observation.
Updated On 03/30/26
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Capture Rate Details Report
Column Definitions
| Heading | Definitions |
|---|---|
| Total ADJ at POS | Total Adjustments invoiced at the counter, YTD |
| Adjustable Workmanship | Returnable - Adjustments deemed returnable to vendor |
| In Store Damage | Non-Returnable - Physically damaged by store, CANNOT send to Warehouse |
| Road Hazard | Non-Returnable - Road Hazard Adjustments |
| Customer Concession | Non-Returnable - Customer Satisfaction at store, CANNOT RTW or RTV |
| Capture Rate | Total RTV divided by Returnable Tires (adjustable workmanship) |