With Telemental Health services, you can get online visits with a provider.

You can meet by phone, online video, or mobile app from almost anywhere. Services are provided by either an MD, ARNP or PhD/Master Level practitioner, and costs may vary by provider type.

Schedule an telemental health virtual visit through MDLive to connect you with behavioral health providers in real-time via the internet. Telemental health clinicians can evaluate and treat general mental health conditions, such as depression and anxiety. They can also provide therapy, and when appropriate, prescribe medications.¹

Telemental Health offers you:

• •  Virtual care for: depression, substance use disorders, eating disorders, trauma and PTSD, ADHD, and Autism Spectrum Disorder
  • Convenient appointments that may fit your lifestyle.
  • The care you need sooner (average wait time of less than 20 minutes).

Activate your MDLive account: 

• • Call 888-676-4204
  • Go to MDLIVE.com/bcbsil
  • Text BCBSIL to 635-483
  • Download the app 

First time users must register at MDLIVE.com/bcbsil. For step by step instructions, refer to the Website Registration guide. 

How much does a Telemental Health virtual visit cost?
Telemental Health virtual visits are charged as Outpatient Mental Health visits.

• Employees enrolled in the PPO Plan will be charged $20 per Telemental Health visit.
• The Health Saving Plan will cover 80% of the cost of in-network Telemental Health virtual visits once the deductible has been met. Any applicable costs for Health Saving Plan members must be paid by you at the time of the virtual visit and will apply toward your deductible and out-of-pocket maximum. Costs can range from $45-$250 depending on the provider type and duration of the call. You can use a credit or debit card to pay, including your health savings account debit card.

1. As per state telehealth rules and regulations.
* Per IRS regulations, if you have an HSA, you may have an applicable cost share.