Employee Assistance Program

There will be a new vendor for the Employee Assistance Program (EAP) for the 2023 plan year.

What is the EAP?

The Employee Assistance Program (EAP) is a confidential, FREE resource to help with personal issues which might be affecting you and your dependents, such as:

  • Personal/family issues
  • Relationship issues (at work or at home)
  • Substance abuse
  • Financial concerns
  • Legal issues
  • Childcare referrals
  • Eldercare referrals
How Does the Program Work?

When you call the EAP, a counselor will spend time with you or your family member on the phone to identify the issue, gather information and provide personal assistance. When appropriate, the EAP counselor will help schedule an appointment with an EAP affiliate for a face-to-face meeting. All of the EAP Plus counselors and affiliates are licensed by state governing agencies. Up to 6 sessions are provided free of charge to each employee or family member per issue.

GuidanceResources®

Our EAP is provided through GuidanceResources. To register, call 1-844-285-1067 or visit www.GuidanceResources.com. For the Organization Web ID, see the Benefits Guide mailed to your home or contact the Benefits Team in Human Resources for more information at 1-800-347-4348 or benefits@discounttire.com.

 

Additional Employee Assistance Information from GuidanceResources

Please click the SupportLinc Employee Assistance Program tab for more information about our new Vendor SupportLinc and the support that will be available to you through this benefit starting on 1/1/2023. Guidance Resources will continue to administer the EAP until 12/31/2022.

 
How Does the Program Work?

When you call the EAP, a counselor will spend time with you or your family member on the phone to identify the issue, gather information and provide personal assistance. When appropriate, the EAP counselor will help schedule an appointment with an EAP affiliate for a face-to-face meeting. All of the EAP Plus counselors and affiliates are licensed by state governing agencies. Up to 6 sessions are provided free of charge to each employee or family member per issue.

 

GuidanceResources®

Our EAP is provided through GuidanceResources and administered by ComPsych. GuidanceResources can be reached at 844-285-1067, through the free GuidanceResources Now mobile app or register online at www.GuidanceResources.com. (See your Benefits Guide or contact the Benefits Team or your manager for the Organization Web ID.)

 

 
Additional Resources

Our Support Programs and Services page offers a variety of emotional support and mental health resources to help you manage your well-being during this time.

Your health is very important, especially during stressful events. Visit our Maintaining Your Health page for tips on self-care, dealing with stress, managing anxiety and more.

Our Coping Tools for Families page may offer additional resources for helping you and your family cope with emergencies, behavioral issues in children, and social disruptions.