• July 7, 2020

Support Programs and Services

man looking out window

During a disaster, community unrest or a public health crisis, feelings of stress and anxiety may become overwhelming and interfere with your daily life. It is important for you to support your emotional well-being during this time. Please see below for information about support programs and services available to you.

Emotional Support and Mental Health Resources

Disasters, such as a public health crisis, natural disaster or incidents of mass violence, may cause emotional distress and anxiety, even if you are not at a high risk of getting sick. Learn more about coping techniques and other helpful resources for supporting your mental and emotional well-being, including links to local crisis centers.

The Disaster Distress Helpline, 1-800-985-5990, offers free, confidential crisis counseling and support to all residents of the United States experiencing emotional distress related to COVID-19. Counselors are available 24 hours a day, 7 days a week, to provide crisis counseling, coping tips, and referrals to local crisis centers.

The National Suicide Prevention Lifeline 1-800-273-TALK (8255) is a free, confidential resource for all residents of the United States. This line is available for anyone in emotional distress; you do not have to be suicidal to call the Lifeline. Crisis workers are available to listen, provide support and share resources that may be helpful.


Sanvello is available to all part-time and full-time employees for free during the COVID-19 pandemic. The Sanvello app offers techniques for dealing with stress, anxiety and depression. Download the Sanvello app today from the App Store or Google Play to start accessing these helpful tools:

  • Daily Mood Tracking – to capture your current mood and identify patterns.
  • Coping Tools – for relaxation or managing stressful situations.
  • Guided Journeys – for techniques to help you feel more in control and build life skills.
  • Personalized Progress – to create a roadmap and set goals.
  • Community Support – to share advice, stories and insights anytime, anonymously.

Visit Sanvello.com for more information. To enroll, click “Get Started” in the green banner on the top of the page.

Optum Support for Impacted Individuals

Optum is offering a free emotional support help line for all people impacted by COVID-19 and/or the recent national unrest. This help line will provide those affected access to specially trained mental health specialists. The company’s public toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week for as long as necessary. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a confidential, FREE resource for full-time employees to help with personal issues affecting them and their dependents. Our EAP is provided through GuidanceResources®. GuidanceResources can be reached at 1-844-285-1067, through the free GuidanceResources Now mobile app or register online at www.GuidanceResources.com. (See your Benefits Guide or contact the Benefits Team or your manager for the Organization Web ID.)

Visit the Employee Assistance Program Page for more information.

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